Returns & Exchanges

At October Line, we want you to be satisfied with your purchase. If you receive an eligible product that you would like to return or exchange, please review the conditions below.

Return Period

Return or exchange requests must be submitted within 14 days of receiving your order.

Requests submitted after this period may not be accepted unless required by applicable law.

Eligibility for Returns

To be eligible for a return or exchange, the product must generally:

  • Be unused and in its original condition

  • Be returned with its original packaging, tags, and accessories where applicable

  • Not be damaged, altered, washed, worn, or used

  • Include proof of purchase or order details

Certain products may be non-returnable for hygiene, safety, personalization, or other legitimate reasons. Any applicable exclusions will be clearly communicated on the product page or at the time of purchase.

Non-Returnable Items

Unless otherwise required by applicable law, returns may not be accepted for:

  • Used or worn products

  • Products damaged after delivery due to customer handling

  • Personalized or customized products

  • Products that cannot be returned for hygiene or safety reasons

  • Items returned without original packaging or required accessories

Exchanges

If you would like to exchange an eligible product, please contact us within the applicable return period.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue. We will review the request and, where the claim is approved, provide an appropriate solution such as replacement, exchange, or refund.

Return Shipping

Unless the product is defective, damaged, or incorrectly supplied, return shipping costs may be the customer’s responsibility.

If the return is due to an error on our part or an approved product defect, we may arrange or reimburse the applicable return shipping costs.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed through the applicable original payment method where possible.

The time required for the refund to appear in your account may depend on the payment provider or financial institution.

How to Request a Return or Exchange

To request a return or exchange, please contact us with:

  • Order number

  • Customer name

  • Product name

  • Reason for the return or exchange

  • Relevant photographs, if applicable

Email: octoberlinee@gmail.com
Please do not send products back without first contacting us and receiving return instructions.

Policy Changes

We reserve the right to update this Returns & Exchanges Policy when necessary. Any updated version will be published on this page.

Nothing in this policy limits any mandatory consumer rights provided under applicable UAE law.